💬Frequently Asked Questions

💬 Frequently Asked Questions

Need help placing your order?
📞 Call us at 818-900-2112 — we're here to help!

📦 How long does it take to receive my crystal?

We offer 24-hour shipping from Los Angeles for most orders. Your custom 3D crystal is crafted quickly and shipped with care.

🖼️ What kind of photo works best?

High-resolution images with clear subjects and good lighting produce the best results. Most formats are accepted during upload.

💎 What shapes and sizes are available?

We offer Tower, Heart, Diamond, Notch, and Prestige shapes in multiple sizes to suit your occasion and budget.

🎁 What occasions are these crystals good for?

Perfect for weddings, anniversaries, memorials, birthdays, graduations, pet keepsakes, and corporate gifts.

🛠️ Can I personalize my crystal?

Yes! Add custom text, choose your shape, and upload your photo. Every detail is laser-engraved with precision.

💰 What’s your refund policy?

Custom orders are final unless defective or incorrect. Contact us within 5 days of delivery and we’ll make it right.

📞 How do I contact customer support?