custom orders

We accept returns or exchanges for defective or incorrect custom products

 within 7 days of delivery., 

Non-defective custom or personalized items are final sale.

We’ll gladly replace the item or issue an exchange once the defect is confirmed.

Customers are not required to return non-defective custom items.
Returns and exchanges are accepted by mail.

Non custom orders

 return or exchange are acepted within 30 days of delivery.

Contact Information:

For any questions regarding our return policy or to report a defective item, please contact our customer service team at

sales@lifetimecrystals.com  or call us at 818-900-2173